Confirm the location
Provide the full address, gate instructions and a reachable phone number. If the vehicle is at an office, apartment or storage facility, confirm that outside vehicle work is permitted. Share clearance limits for garages and covered parking.
Make the vehicle accessible
Arrange access to the keys and enough working room around the affected glass. Remove personal belongings when it is safe. Avoid handling loose glass, and describe any cleanup needs before the appointment.
Discuss the complete job
Ask about the required glass, special features and calibration needs before the visit. Let the team know about existing damage to trim or a malfunctioning window mechanism. Those issues can affect the scope.
Plan the time after installation
Follow the technician’s specific drive-away and care instructions. The installation finish time and safe drive-away time may differ. Keep the instructions handy and ask before washing the car or removing any temporary tape.