Cancellation Policy

At Warrior Auto Glass, we understand that circumstances may require appointment changes or cancellations. This policy outlines our procedures to ensure fair treatment for all customers while maintaining efficient service scheduling.

Appointment Cancellations

24-Hour Notice

We request at least 24 hours notice for appointment cancellations. This allows us to:

• Offer your time slot to other customers in need
• Avoid unnecessary material ordering and preparation costs
• Maintain efficient scheduling for our technicians

Same-Day Cancellations

For cancellations made with less than 24 hours notice:

• No cancellation fee for first-time occurrences
• We may apply a $50 service fee for repeated short-notice cancellations
• Special circumstances are handled case-by-case with understanding

Rescheduling

We're happy to reschedule your appointment at no charge when you provide:

• At least 24 hours advance notice
• Flexibility with alternative appointment times
• Updated contact information if needed

Weather-Related Cancellations

In cases of severe weather conditions that may affect service quality or safety:

• We may need to reschedule your appointment for optimal installation conditions
• No cancellation fees apply for weather-related rescheduling
• We'll contact you as soon as possible to arrange alternative dates
• Priority rescheduling is offered for weather-related postponements

Rush Services

For expedited auto glass services:

• Rush appointments may have different cancellation terms
• Expedited orders or special materials may incur restocking fees if cancelled
• We'll discuss any applicable fees before confirming rush service

How to Cancel or Reschedule

Please have your appointment confirmation number ready when contacting us for changes.

Insurance Claims

For insurance-covered services:

• Cancellations may affect insurance claim processing timelines
• We'll coordinate with your insurance provider regarding appointment changes
• Some insurers may have their own requirements for service scheduling

No-Show Policy

If you're unable to keep your appointment and don't provide notice:

• We'll attempt to contact you to reschedule
• Repeated no-shows may result in requirements for appointment deposits
• We reserve the right to prioritize customers with reliable appointment history

Our Commitment

Warrior Auto Glass is committed to:

• Providing clear communication about appointment expectations
• Working with customers to find mutually convenient scheduling solutions
• Maintaining professional and understanding customer service
• Honoring our scheduled appointments unless unforeseen circumstances arise

This policy is subject to change. We will notify customers of any significant policy updates. For questions about this cancellation policy, please contact us using the information provided above.